Terms and Conditions

(Group cancellation policy)

1. WOW Club would not be responsible, in any circumstances, for any loss, damages, etc. that you may incur if the information provided by you in the Online Booking Form turns out to be inaccurate/incorrect.
2. Payments towards the cost of the WOW Trip and Registration Form must reach us according to the payment schedule mentioned in the itinerary. OR by the specific date conveyed (if any) as the last day for receiving the payment for your tour. If you fail to do so, it would be construed that you are not interested in the tour. In this case you would lose your seat on the trip and the amount paid by you would be forfeited.
3. On payment of the balance amount in full you will receive your confirmation with final itinerary. This confirmation will be valid for your travel on the selected tour.
4. In case of International trips, we reserve the right to retain your passport until all pending balances payments are cleared.
5. In case of international travel, it is mandatory for you to provide us copy of your active PAN card and passport valid for at least 6 months after the return date of the tour.
6. Once a tour has been booked, should you wish to change your option from one WOW tour to another, we will do our best to meet your wishes. (Refer to Cancellation Policy > Transfer your Trip).
7. If due to any reason, the visa is not granted by the respective Consoler's office/Embassy of the country, OR there is a delay in visa processing, WOW Club will not be responsible. Whatever can be possibly recovered from the package cost, if any shall be refunded.
8. WOW Club reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such a situation we will organize the Tour on a different date and make your bookings for the same if the alternate Tour date is acceptable to you. In case the alternate tour date is not acceptable to you, we will refund the entire amount paid by you, however, you will not be entitled to claim any compensation. WOW Club cannot take responsibility for any cost or any fees relating to the issuance and/or cancellation of air tickets or other arrangements not done through WOW Club.
9. WOW Club further reserves the right to rearrange the itinerary and change the hotel, provided, the hotel is of the same category as specified at the time of booking of the Tour and the itinerary delivers what was originally promised. WOW Club further undertakes to provide all facilities and/or inclusions committed to you at the time of booking of the Tour. In case of omission, the compensation shall be made for that particular inclusion.
10. Refunds (if any) for amendments and/or cancellations will be paid directly to you by WOW Club. It would take at least 30 working days to process refunds.
11. WOW Club would not be held responsible for occurrence of any of the following circumstances during or before the commencement of the Tour and any extra costs occurring due to these are to be borne by you:
    • Any rioting, violence in the area or impending threads of violence. Any acts of God, like heat waves, heavy rain, floods, landslide, earthquakes, extreme bad weather etc.
    • Any delay or cancellation of flights, ferry, trains, bus etc.
    • Medical problem, sickness, physical inability to manage with the itinerary or any other such matter. Such an inability shall not affect/delay the rest of the group on the Tour per se.
    • Lost luggage, loss of personal belongings and/or theft etc.
    • In case of a fluctuation of more than Rs 2 (up or down) per USD/EUR/GBP/in rate of exchange which may imply, depending on the base price of the itinerary, the client will have to bear the additional cost OR the client will be refunded the foreign exchange gain, as the case may be
    • Incorrect visas or tickets done by the client OR failure by the client to purchase the same, if they have opted to organize these on their own
12. The Booking Conditions shall be governed by our terms & conditions. Any litigation arising under or concerning these Booking Conditions shall be subject to the jurisdiction of the courts of Delhi.
13. If you are over 70, and wish to travel with us, you need to be accompanied by a family member or friend, and we would love to have you with us on board.
14. You're expected to declare your medical conditions prior to booking, failing which your insurance claim may be rejected.

(Personalised trip cancellation policy)

1. WOW Club would not be responsible, in any circumstances, for any loss, damages, etc. that you may incur if the information provided by you in the Online Booking Form turns out to be inaccurate/incorrect.
2. Payments towards the cost of the WOW Trip and Registration Form must reach us according to the payment schedule mentioned in the itinerary. OR by the specific date conveyed (if any) as the last day for receiving the payment for your tour. If you fail to do so, it would be construed that you are not interested in the tour. In this case you would lose your seat on the trip and the amount paid by you would be forfeited.
3. On payment of the balance amount in full you will receive your confirmation with the final itinerary with quote. This confirmation will be valid for your travel on the selected tour.
4. In case of International trips, we reserve the right to retain your passport until all pending balances payments are cleared.
5. In case of international travel, it is mandatory for you to provide us with a copy of your active PAN card and passport valid for at least 6 months after the return date of the tour.
6. If due to any reason, the visa is not granted by the respective Counselor's office/Embassy of the country, OR there is a delay in visa processing, WOW Club will not be responsible. Whatever can be possibly recovered from the package cost, if any shall be refunded.
7. WOW Journeys reserves the right to cancel any tour prior to departure — keeping the safety and welfare of our travellers in mind — due to an epidemic or pandemic, war, natural calamities, riots, violence or the threat of violence, acts of God (including but not limited to heat waves, heavy rain, floods, landslides, earthquakes, or extreme weather), or any other unforeseen circumstances beyond our reasonable control. In such circumstances, we will endeavour to reorganize the tour for an alternate date by mutual consent. If the alternate date is not acceptable to you, we will refund the amount we are able to recover from our suppliers, after deducting any non-recoverable costs already incurred. You will not be entitled to claim any further compensation. WOW Journeys shall not be responsible for any costs or charges relating to the issuance, cancellation, or amendment of air tickets, visas, holiday packages, or other travel arrangements not booked through WOW Journeys.
8. The Booking Conditions shall be governed by our terms & conditions. Any litigation arising under or concerning these Booking Conditions shall be subject to the jurisdiction of the courts of Delhi.
9. You're expected to declare your medical conditions prior to booking, failing which your insurance claim may be rejected.